Shipping and Refund Policy
1. DELIVERY POLICIES
1. 1 Products and prices
To acquire the courses listed on the platform, a one-time payment will be required for each course. The platform allows creating a customer account with the email address and password chosen by the user to facilitate logging in and future purchases.
The prices of the services or products shown on our website are indicated in dollars and include VAT unless stated otherwise. Offers are duly marked and identified as such. Their validity period is effective while they appear on your screen. These offers may be modified or canceled without prior notice.
1.2 Delivery process
Upon placing your order, you will receive an email from us with your purchase details. From that moment on, you will be able to access the purchased course. Accessing the course from our platform completes the delivery of the items you bought.
In the event that you cannot access or download the item(s) you purchased, or if you do not receive an email from us with instructions to complete access, you must contact us within 7 days following the date of your order. If you do not contact us within 7 days after your order date, the items you purchased will be considered received, downloaded, and delivered.
2. REFUND POLICIES
2.1 Fees and charges
General considerations applicable to refunds that every user must take into account:
- Since this is a refund, it is likely that the amount reimbursed to each user’s card may cover additional costs generated, such as interest and surcharges. This occurs due to the procedures that the banking institution must execute with the corresponding payment gateway.
- In all cases, the payment must have been made by credit card, debit card, or PayPal.
- Refunds are issued in the same currency in which the initial charge was made in our system.
2.2 Refund policy
- Remember that you have the option to request a course change, provided it is within the first 7 days after the purchase is made.
- No refunds are issued for payments made via Pago Efectivo or Bank Transfers.
- You cannot request a refund if you have already obtained a certificate for the course.
- You cannot request a refund if the course progress is over 30%.
- In the event of issuing a full or partial refund, the student loses access to the course and/or course pack.
- If any of the courses did not meet your expectations or you chose it by mistake, we can help you with a change (the change can only be made once).
- If any of the aforementioned points are not met, there is no option for a change and/or refund.
2.3 How to cancel or request a refund?
To obtain a refund, contact us through info@elevatelt.net within 7 days after purchasing a course on our website.
We reserve the right to deny refunds if we consider that a user has abused the Terms and Conditions and Privacy Policies.
We hope you do not encounter any inconveniences, but if you do, just send us an email at info@elevatelt.net with the following details:
- Refund as the email subject.
- Registration and/or purchase email.
- Product name.
- Reason for the request.
- If you opt for a change, send us the link to the new course (the change can only be made once).
2.4 How long will it take to see the refund in my account?
- Credit/Debit Card: 10 to 15 business days, depending on your bank.
- PayPal: 30 business days, depending on your bank.
ABOUT US
ElevatELT is a professional English teacher training organization dedicated to empowering educators through innovative, internationally aligned development programs.
Built on over three decades of experience in English language teaching and more than 12 years in teacher education and mentoring, ElavatELT brings together academic expertise, practical classroom knowledge, and a strong commitment to educational excellence.